General terms of purchase in connection with the booking of activities via www.greendog.no.
TERMS OF PAYMENT
For all activities, the full amount is payable at the time of booking.
TERMS OF CANCELLATION
Any cancellations must be made directly to Green Dog Svalbard. Such cancellations must be in writing.
The following cancellation fees apply:
- 22 days or more before the date of the activity: no fee.
- 21 – 8 days before the date of the activity: 50% of the amount paid.
- 7 days or less before the date of the activity: 100% of the amount paid.
Green Dog Svalbard is responsible for delivery of the service.
THE CUSTOMER’S DUTIES
The customer is obliged to familiarize himself/herself with the terms of sale for each activity, and to convey this information to other participants they have booked on behalf of. Furthermore, the customer and any other participants is obliged to follow any instructions given by Green Dog Svalbard and/or its tour guides.
THE CUSTOMER’S responsibility
The customer and the other participants are responsible for assessing their physical and/or mental shape in relation to the content of the tour, preferably before booking the activity. It is not permitted for participants to bring privately owned weapons or pyrotechnic devices on the tours under any circumstances.
Green Dog Svalbard may not be held liable for any accidents and injuries which are beyond our control. Green Dog Svalbard reserves the right to refuse participation in an activity in the event that the customer, and/or any other participants they have booked on behalf of, is regarded as a threat to their own safety or the safety of the other participants, or if the customer/participant behaves in such a way that he/she is a major nuisance to the other tour participants. If the tour is delayed, changed or cancelled due to one or more of the participants not following our instructions, the participant(s) concerned may be held financially liable for any additional costs incurred.
Green Dog Svalbard is insured for liability through our insurance company. Green Dog Svalbard have also provided the necessary security to the Governor of Svalbard. This covers expenses in connection with any rescue operations, among other things.
The customer, and any other participants they have booked on behalf of, is recommended to take out travel insurance. Each customer/participant has a personal responsibility to ensure that such travel insurance has been taken out before participating in the activity.
CHANGES TO THE ITINERARY / UNFORESEEN CIRCUMSTANCES
Green Dog Svalbard reserves the right to change departure times or cancel tours up until the scheduled starting time of the tour in the event of there being insufficient participants in relation to the minimum number specified in the brochure or the website.
Likewise, Green Dog Svalbard reserves the right to cancel tours up until the scheduled starting time due to weather and snow conditions, force majeure or other circumstances beyond the company’s control, which prevent the activity from being implemented in a safe manner.
In cases where it is necessary to make changes to the route/content of the activity due to unforeseen circumstances/weather conditions, this will not affect the price of the activity. If Green Dog Svalbard cancels a tour, we will refund 100% of the payment.
Green Dog Svalbard is not liable for any errors in or changes to the tour descriptions and prices on www.greendog.no.
Before participating on a tour, all guests must sign our Terms & Conditions of Participation.