Green Dog Svalbard A/S follows rules and guidelines given by the Norwegian authorities and our infection control plan has been approved by the Governor of Svalbard. So far in the Corona pandemic, no infection has been detected in Longyearbyen and the city’s tourism companies are open under strict infection control criteria approved by the Norwegian authorities.
We provide a full corona guarantee for our guests. This means that Green Dog Svalbard A/S refunds 100% of the price for activities – booked directly with Green Dog Svalbard. It is assumed that the cancellation is due to the customer not being able to arrive due to corona related circumstances, such as cancelled flights, imposed quarantine periods and closed borders. This counts for both individuals and groups.
We encourage all our guests who wish to cancel to change the dates of their booking instead. We are, as always, flexible on our cancellation terms and are happy to change dates without charging extra fees.
Being a guest on our activities:
The safety of our guests and employees will always be our highest priority and we follow rules and guidelines given by the Norwegian authorities. To ensure your safety, we depend on your help. We ask all our guests to follow the advices given by the health authorities. The advice in the points below is taken from Visit Svalbard.
- If you have a fever, symptoms of a respiratory infection, feel unwell, or have been in contact with someone who has been diagnosed with an infection, we want you to stay at home. If symptoms occur while you are in Svalbard, you should be isolated in the hotel room or where you live. It is important that you convey that you are ill to local health authorities (call Longyearbyen Hospital).
- Keep a distance of 1 meter – the most important thing we can do.
- Be careful with your hand hygiene! We expect you to wash or disinfect your hands frequently. At Green Dog, we have set up liquor dispensers.
- More about the infection control guide can be found on the Governor’s pages.
At all our activities, you as a guest will be told to fill out an infection trace form. This is a mandatory requirement for us to be able to take our guests on a trip.
As a guest with us, you will receive a new neck (which is not reused – you can keep it after the trip). Other equipment (suits, boots, mittens and hats) is disinfected after each trip.
Any person who shows any symptoms of COVID-19 (headache, fever, cough, runny / stuffy nose, sore throat) must not participate in the trip. No refund will be given if you are refused to join the tour due to symptoms. We ask you to not show up on the trip if you experience any symptoms.
Green Dog Svalbard A/S is a member of the Travel Guarantee Fund and our customers are thus assured that they do not suffer financial loss if our company goes bankrupt.